Refund Policy — LemonTalks® Refund policy

We want every engagement to be clear from day one. This policy explains when fees are refundable and how refunds are handled.

Scope

This policy applies to fees paid to LemonTalks Media & Entertainment Pvt Ltd for branding, design, website, content, marketing, SSL and hosting services, including payments made online through Razorpay. Any specific terms in your signed proposal or agreement take precedence.

Advance & retainer fees

Advance payments reserve team time and start the project. Once work has started, the advance is non-refundable. Monthly retainer fees are billed in advance and are not refundable for a month that has already begun.

Media & ad spend

Money paid to advertising platforms (such as Meta or Google) is paid to those platforms and cannot be refunded by LemonTalks®. Any unspent media balance held by us will be returned or adjusted against future invoices.

Third-party costs

Costs paid on your behalf to third parties, such as printing, stock images, domains, hosting, software licences or production vendors, are non-refundable once committed.

Packages bought online

If you paid for a package online and want to cancel before we have started work, write to us within 7 days of payment and we will refund the full amount. Once work has started, the fee is not refundable, in line with the advance fees section above. A Starter fee can still be credited towards a bigger package as described on our pricing page.

Digital guides (PDF)

PDF guides from our store are delivered instantly by email after payment, so they are not refundable once the download link has been sent. If the file does not open or the link does not work, write to us and we will fix it the same day.

SSL certificates

You can cancel for a full refund until the certificate has been ordered from the certificate authority. Once the certificate is issued it cannot be cancelled with the issuer, so the fee is not refundable. If we are unable to install the certificate because of a limitation on our side, we refund the full amount.

Web hosting

You can cancel within 7 days of payment for a full refund, as long as your website has not yet been moved to our hosting. After your website is live on our hosting, the yearly fee is not refundable for the year that has started. Domain names and email services bought for you from third parties are non-refundable once purchased.

Cancellation

Either party may end an ongoing engagement with 30 days’ written notice, unless the agreement says otherwise. Fees for work completed up to the end of the notice period are payable.

When a refund applies

If we are unable to start the agreed work for reasons on our side, or if an amount was paid twice by mistake, we will refund the relevant amount in full. If money was deducted from your account but the payment failed, it is usually returned to you automatically by your bank or Razorpay within 5 to 7 working days.

How refunds are processed

Write to hello@lemontalks.com with your invoice number. Approved refunds are processed within 14 working days to the original payment method (the card, UPI account or bank account you paid from).